Terms & Conditions
Last updated: July 01, 2026
Welcome to HermeX Travel LLC (“HermeX Travel,” “we,” “our,” or “us”).
These Terms & Conditions govern your access to and use of our website, products, and travel services. By accessing our website, requesting a quotation, making a booking, or using any of our services, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms & Conditions.
If you do not agree with any part of these Terms, please discontinue use of our website and services.
These Terms apply to all customers worldwide unless otherwise required by applicable local law.
1. Acceptance of Terms
By accessing or using the HermeX Travel website, contacting our travel advisors, requesting travel quotations, submitting booking requests, or purchasing any travel-related service from us, you agree to comply with these Terms & Conditions.
These Terms constitute a legally binding agreement between you and HermeX Travel LLC.
HermeX Travel reserves the right to modify, update, or replace these Terms at any time without prior notice. The latest version will always be available on our website, and continued use of our services constitutes acceptance of any revisions.
2. Eligibility
To purchase travel services from HermeX Travel, you must:
• Be at least 18 years of age.
• Have the legal authority to enter into binding agreements.
• Provide accurate, complete, and truthful information.
• Use our services only for lawful purposes.
If you make a booking on behalf of additional travelers, you confirm that you have their authorization to act on their behalf and that all travelers agree to these Terms & Conditions.
3. Scope of Services
HermeX Travel LLC operates as an independent travel agency and provides travel planning and reservation services, including but not limited to:
• Customized vacation packages
• Group tours
• Private tours
• Luxury travel
• Hotel reservations
• Airline ticket reservations
• Cruise bookings
• Airport transfers
• Ground transportation
• Sightseeing tours
• Travel insurance (where available)
• Visa assistance and travel documentation guidance
• Corporate travel services
• Destination consulting
• Special event travel arrangements
The availability of specific services may vary depending on destination, supplier, government regulations, and seasonal conditions.
4. Independent Travel Suppliers
HermeX Travel acts solely as an intermediary between travelers and independent travel suppliers.
These suppliers may include:
• Airlines
• Hotels
• Resorts
• Cruise lines
• Tour operators
• Transportation companies
• Car rental providers
• Travel insurance providers
• Local activity providers
• Government-authorized visa service providers
Each supplier maintains its own terms, conditions, cancellation policies, baggage rules, refund policies, schedules, and operational procedures.
By confirming your booking, you agree to comply with the terms and conditions of each travel supplier involved in your itinerary.
5. Service Availability
All travel services, prices, itineraries, accommodations, transportation, and activities are subject to availability at the time of confirmation.
Submitting a booking request does not guarantee availability.
Reservations become confirmed only after:
• Availability has been verified.
• Required payments have been received.
• Written confirmation has been issued by HermeX Travel.
Until written confirmation is provided, prices, availability, schedules, and accommodations remain subject to change.
6. Accuracy of Information
While we make every reasonable effort to ensure that all information published on our website is accurate and current, HermeX Travel does not guarantee that all descriptions, pricing, photographs, hotel ratings, maps, availability, or travel information will remain accurate at all times.
Travel suppliers may change schedules, services, hotel classifications, transportation equipment, operating hours, attractions, or included services without prior notice.
Minor inaccuracies or changes shall not constitute grounds for cancellation or compensation.
7. Website Use
You agree to use our website only for legitimate travel inquiries and bookings.
You may not:
• Use the website for fraudulent purposes.
• Submit false booking requests.
• Attempt unauthorized access to our systems.
• Interfere with website security.
• Copy, reproduce, distribute, or commercially exploit website content without written permission.
• Upload malicious software, viruses, or harmful code.
Violation of these conditions may result in termination of access and legal action where appropriate.
8. Travel Quotations
All quotations provided by HermeX Travel are estimates based on the prices, exchange rates, taxes, and supplier availability at the time the quotation is prepared.
Unless specifically stated otherwise, quotations are non-binding and do not guarantee availability or pricing.
Prices may change before a booking is confirmed due to supplier updates, currency fluctuations, government regulations, fuel surcharges, taxes, or limited availability.
A quotation does not constitute a reservation.
9. Pricing
All prices displayed on our website, marketing materials, emails, or quotations are subject to change without prior notice until the booking has been confirmed in writing.
Prices may increase due to, but are not limited to:
• Airline fare changes
• Hotel rate adjustments
• Cruise pricing updates
• Currency exchange fluctuations
• Fuel surcharges
• Government taxes
• Airport taxes
• Security fees
• Tourism taxes
• Local service charges
• Supplier pricing changes
Once your booking has been confirmed and full payment has been received, your agreed travel price will generally remain fixed unless changes are required due to government action, supplier-imposed adjustments permitted under applicable law, or modifications requested by the traveler.
10. Currency Exchange
Travel prices may be quoted in U.S. Dollars (USD) or another specified currency.
If payment is made using a different currency, your financial institution or payment provider may apply exchange rates and foreign transaction fees that are outside the control of HermeX Travel.
HermeX Travel is not responsible for currency conversion differences or exchange rate losses incurred by the traveler.
11. Deposits
Many travel services require a deposit at the time of booking.
Deposit amounts vary depending on:
• Destination
• Supplier requirements
• Airline rules
• Hotel policies
• Cruise line policies
• Seasonal demand
• Type of travel package
Certain deposits may be non-refundable immediately upon payment.
Your travel advisor will inform you of the applicable deposit requirements before confirmation.
Payment of a deposit indicates acceptance of these Terms & Conditions.
12. Final Payment
Final payment deadlines vary depending on the supplier and destination.
Unless otherwise stated in writing, full payment must be received on or before the due date specified in your booking confirmation.
Failure to make payment by the deadline may result in:
• Automatic cancellation of your reservation
• Loss of deposits
• Supplier cancellation penalties
• Repricing of your itinerary
HermeX Travel is not responsible for losses resulting from missed payment deadlines.
13. Accepted Payment Methods
We may accept payment through approved methods including, but not limited to:
• Major credit cards
• Debit cards
• Bank transfers
• Online payment platforms
• Other approved payment methods
Payment availability may vary depending on your country of residence and the travel supplier involved.
Additional processing fees may apply for certain payment methods where permitted by law.
14. Booking Confirmation
Your booking is considered confirmed only after all of the following conditions have been met:
• Required payments have been received.
• Availability has been confirmed.
• Supplier confirmation has been issued.
• HermeX Travel has provided written confirmation of your reservation.
Until written confirmation is provided, no travel service shall be considered guaranteed.
15. Taxes and Government Fees
Quoted prices may or may not include:
• Airport taxes
• Government taxes
• Tourism taxes
• Port charges
• Visa fees
• Customs fees
• Local municipality taxes
• Environmental fees
• Resort fees
• Entry or exit taxes
The inclusion or exclusion of such charges will be clearly indicated in your travel quotation whenever possible.
Travelers remain responsible for any mandatory taxes or government charges imposed after booking that are not legally required to be included in the quoted price.
16. Chargebacks and Payment Disputes
Before initiating a chargeback or payment dispute with your financial institution, you agree to contact HermeX Travel to allow us a reasonable opportunity to investigate and resolve the issue.
Fraudulent or unjustified chargebacks may result in:
• Cancellation of travel services
• Suspension of future bookings
• Recovery of costs incurred by HermeX Travel
• Legal action where permitted by law
Nothing in this section limits any rights you may have under applicable consumer protection laws.
17. Fraud Prevention
HermeX Travel reserves the right to verify the identity of customers before processing payments or confirming bookings.
We may request additional documentation, including but not limited to:
• Government-issued identification
• Credit card verification
• Proof of billing address
• Authorization forms
Failure to provide requested verification may result in cancellation of the booking and refund of eligible payments, subject to applicable supplier policies and fees.
18. Changes Requested by the Traveler
If you request changes to your confirmed booking after it has been confirmed, HermeX Travel will make reasonable efforts to accommodate your request.
Requested changes may include, but are not limited to:
• Travel dates
• Destination
• Hotels
• Flights
• Passenger names (where permitted)
• Room category
• Transportation
• Activities
• Tour itinerary
All requested changes are subject to supplier availability and approval.
Additional costs, supplier penalties, administrative fees, fare differences, or taxes may apply.
HermeX Travel cannot guarantee that requested modifications will be possible.
19. Changes Made by Suppliers
Travel suppliers occasionally make changes beyond the control of HermeX Travel.
These changes may include:
• Flight schedules
• Aircraft substitutions
• Hotel changes
• Cruise itinerary modifications
• Tour schedules
• Transportation arrangements
• Included services
• Activity availability
Whenever possible, HermeX Travel will promptly notify travelers of significant changes after becoming aware of them.
HermeX Travel is not responsible for supplier-initiated changes but will use reasonable efforts to assist travelers in obtaining available alternatives.
20. Customer Cancellation Policy
Cancellation requests must be submitted in writing by email or another approved written communication method.
The effective cancellation date shall be the date on which HermeX Travel receives the written cancellation request.
Cancellation penalties vary depending on:
• Supplier policies
• Destination
• Airline rules
• Hotel policies
• Cruise line requirements
• Tour operator policies
• Time remaining before departure
Some bookings may be partially refundable, while others may be entirely non-refundable.
Each reservation will be governed by the cancellation terms applicable to the specific suppliers involved.
21. Non-Refundable Services
Unless otherwise stated in writing, the following services are commonly non-refundable once confirmed or ticketed:
• Airline tickets
• Promotional fares
• Special event packages
• Holiday travel
• Certain hotel reservations
• Cruises
• Visa processing fees
• Travel insurance premiums
• Service fees
• Administrative fees
The refundability of each travel component will be disclosed whenever reasonably possible before confirmation.
22. Refund Processing
If a refund is approved by the applicable supplier, HermeX Travel will process the refund after receiving the funds from that supplier.
Refund processing times vary depending on:
• Airlines
• Hotels
• Cruise lines
• Banks
• Payment processors
• Credit card companies
Refunds may require several weeks or longer depending on supplier procedures.
HermeX Travel is not responsible for delays caused by third-party suppliers or financial institutions.
23. No-Show Policy
Failure to appear for any scheduled travel service without prior notice (“No-Show”) may result in:
• Cancellation of the affected reservation
• Cancellation of subsequent travel segments
• Loss of prepaid amounts
• Supplier penalties
• Complete forfeiture of unused services
Most airlines, hotels, cruises, and tour operators treat No-Shows as non-refundable.
24. Unused Services
No refunds will generally be provided for services voluntarily unused by the traveler, including but not limited to:
• Missed flights
• Missed tours
• Late arrivals
• Early departures
• Unused hotel nights
• Missed transfers
• Missed sightseeing activities
Exceptions may apply only where expressly permitted by the supplier.
25. Travel Credits
Where permitted by suppliers, canceled services may be converted into future travel credits instead of cash refunds.
Travel credits:
• Are subject to supplier rules.
• May expire.
• May be non-transferable.
• May require travel within a specified period.
HermeX Travel cannot extend or modify supplier-issued travel credits.
26. Force Majeure
HermeX Travel shall not be liable for delays, cancellations, interruptions, losses, or additional expenses resulting from events beyond our reasonable control.
Such events may include, but are not limited to:
• Natural disasters
• Hurricanes
• Floods
• Earthquakes
• Wildfires
• Volcanic eruptions
• Severe weather
• Pandemics
• Epidemics
• Government actions
• Travel advisories
• Border closures
• Civil unrest
• Terrorism
• War
• Labor strikes
• Transportation disruptions
• Mechanical failures
• Utility failures
• Cybersecurity incidents
• Acts of God
In such circumstances, refunds, credits, rescheduling, or alternative arrangements shall depend solely on the policies of the applicable travel suppliers.
HermeX Travel will use reasonable efforts to assist travelers but cannot guarantee refunds or compensation where suppliers do not provide them.
27. Trip Interruption
If a trip is interrupted after travel has commenced due to illness, injury, weather conditions, transportation disruptions, government restrictions, or any other circumstance beyond HermeX Travel’s control, travelers remain responsible for any additional expenses incurred unless otherwise covered by travel insurance or required by applicable law.
For this reason, we strongly recommend purchasing comprehensive travel insurance for all international and domestic travel.
28. Airline Services
Air transportation is provided by independent airlines and is subject to each airline’s own terms, conditions, tariffs, and operating policies.
HermeX Travel is not responsible for:
• Flight delays
• Flight cancellations
• Missed connections
• Schedule changes
• Aircraft substitutions
• Seat assignments
• Overbooking
• Denied boarding
• Lost or delayed baggage
• Airline strikes
• Operational disruptions
Any compensation, reimbursement, or assistance related to airline services shall be governed by the airline’s own policies and applicable laws.
Travelers are responsible for reviewing the airline’s conditions before departure.
29. Hotel Accommodations
Hotel accommodations are provided by independent hotel operators.
Hotel ratings (such as 3-star, 4-star, or 5-star) are based on local standards and may differ from country to country.
HermeX Travel does not guarantee:
• Specific room numbers
• Floor preferences
• View preferences
• Bedding configurations
• Early check-in
• Late check-out
• Hotel amenities remaining unchanged
Special requests will be forwarded to the hotel but cannot be guaranteed unless confirmed in writing by the hotel.
30. Check-in and Check-out
Unless otherwise stated:
• Hotel check-in normally begins between 2:00 PM and 4:00 PM local time.
• Hotel check-out is generally required between 10:00 AM and 12:00 PM local time.
Early arrivals or late departures may require additional charges payable directly to the hotel.
31. Cruise Services
Cruise reservations are subject to the policies of the applicable cruise line.
Cruise operators may modify:
• Sailing dates
• Ports of call
• Onboard activities
• Cabin assignments
• Boarding procedures
• Safety requirements
without prior notice.
Travelers must comply with all cruise line documentation, health, immigration, and boarding requirements.
Failure to meet cruise boarding requirements may result in denied boarding without refund.
32. Tour Participation
Certain tours involve physical activity and may not be suitable for every traveler.
Participants are responsible for determining whether they are medically and physically able to participate in booked activities.
Travelers should disclose any medical conditions, disabilities, allergies, dietary restrictions, or mobility limitations before booking whenever they may affect travel arrangements.
HermeX Travel reserves the right to decline participation in an activity where safety may be compromised.
33. Optional Excursions
Optional excursions or activities purchased during travel are generally operated by independent local suppliers.
HermeX Travel is not responsible for:
• Safety standards
• Operational decisions
• Schedule changes
• Activity cancellations
• Service quality
• Injuries
• Property damage
• Financial losses
resulting from independently operated optional activities.
Participation is entirely voluntary and at the traveler’s own risk.
34. Ground Transportation
Ground transportation may include:
• Airport transfers
• Private vehicles
• Shared shuttles
• Coaches
• Rail services
• Ferries
• Domestic transportation
Schedules may change because of:
• Traffic
• Weather
• Road closures
• Mechanical issues
• Government restrictions
Travelers should allow sufficient time between transportation connections.
HermeX Travel is not responsible for missed connections caused by circumstances beyond our reasonable control.
35. Baggage
Each airline, cruise line, rail operator, and transportation provider establishes its own baggage rules.
Travelers are solely responsible for:
• Verifying baggage allowances
• Paying excess baggage charges
• Carrying valuables appropriately
• Complying with security regulations
HermeX Travel accepts no responsibility for:
• Lost baggage
• Delayed baggage
• Damaged baggage
• Theft of personal belongings
Claims relating to baggage must be submitted directly to the responsible transportation provider.
36. Travel Documents at Check-In
Travelers are solely responsible for presenting all required documentation before departure, including:
• Valid passport
• Required visas
• Boarding passes
• Government-issued identification
• Health documentation
• Vaccination certificates (when applicable)
Failure to present required documents may result in denied boarding, denied entry, cancellation of services, or additional expenses.
HermeX Travel is not responsible for losses resulting from incomplete or invalid travel documentation.
37. Special Requests
Special requests may include:
• Connecting rooms
• Adjacent rooms
• King or twin beds
• Accessible accommodations
• Dietary requests
• Wheelchair assistance
• Child amenities
• Honeymoon arrangements
• Celebration requests
While HermeX Travel will communicate these requests to the appropriate suppliers, fulfillment cannot be guaranteed unless confirmed in writing by the supplier.
38. Travel Itineraries
Published itineraries are intended as general travel plans.
HermeX Travel and its suppliers reserve the right to modify itineraries due to operational requirements, weather conditions, safety concerns, local regulations, or circumstances beyond reasonable control.
Reasonable substitutions of hotels, transportation, attractions, or activities may be made without materially affecting the overall value of the travel experience.
Such changes shall not automatically entitle the traveler to compensation or cancellation rights unless required by applicable law or expressly provided by the supplier.
39. Passports
Every traveler is solely responsible for obtaining and carrying a valid passport that meets the entry requirements of each destination visited.
Many countries require that passports remain valid for at least six (6) months beyond the date of return.
Some destinations may also require a minimum number of blank passport pages.
HermeX Travel does not verify passport validity and accepts no responsibility for losses resulting from expired, damaged, or otherwise invalid travel documents.
Travelers denied boarding or entry due to passport issues shall remain responsible for all associated costs.
40. Visas and Entry Requirements
Visa requirements vary according to nationality, destination, purpose of travel, transit points, and government regulations.
Unless specifically agreed in writing, HermeX Travel does not guarantee visa approval or immigration clearance.
If visa assistance is provided, HermeX Travel acts solely as an administrative facilitator and is not the issuing authority.
Visa application decisions are made exclusively by the relevant embassy, consulate, or government authority.
Visa fees, government charges, and third-party processing fees are generally non-refundable.
A visa approval does not guarantee admission into any country.
Final admission decisions are made by immigration authorities at the point of entry.
41. Immigration and Border Control
Each traveler is solely responsible for complying with the immigration, customs, and entry requirements of every country visited.
HermeX Travel shall not be liable for:
• Refused entry
• Deportation
• Detention
• Immigration delays
• Customs inspections
• Entry restrictions
• Border closures
• Government decisions
• Confiscation of prohibited items
Any additional expenses resulting from immigration or customs decisions shall be the sole responsibility of the traveler.
42. Health Requirements
Travelers are responsible for determining and complying with all health requirements applicable to their destinations.
These may include:
• Required vaccinations
• Health certificates
• Medical documentation
• COVID-19 or similar health regulations
• Entry health declarations
• Local public health measures
HermeX Travel does not provide medical advice.
Travelers should consult qualified healthcare professionals before international travel.
43. Travel Insurance
HermeX Travel strongly recommends that every traveler purchase comprehensive travel insurance covering, where available:
• Trip cancellation
• Trip interruption
• Medical expenses
• Emergency evacuation
• Repatriation
• Lost baggage
• Delayed baggage
• Travel delays
• Personal liability
• Accidental death and disability
Travel insurance is designed to protect travelers against unforeseen events and may significantly reduce financial losses.
Unless expressly stated in writing, travel insurance is not included in travel packages.
Failure to purchase travel insurance is solely at the traveler’s own risk.
44. Medical Conditions
Travelers must disclose any known medical conditions, disabilities, mobility limitations, or special assistance requirements that may affect their travel.
HermeX Travel will make reasonable efforts to communicate such requirements to suppliers.
However, we cannot guarantee that all destinations, accommodations, transportation providers, or activities will be able to accommodate every medical need.
Travelers remain responsible for ensuring that their chosen itinerary is appropriate for their health and physical condition.
45. Pregnancy
Pregnant travelers should consult their physician before making travel arrangements.
Many airlines, cruise lines, and tour operators impose restrictions on travel during certain stages of pregnancy.
Travelers are responsible for ensuring compliance with all supplier requirements.
HermeX Travel accepts no responsibility for denied boarding or service restrictions related to pregnancy.
46. Travelers with Disabilities
HermeX Travel welcomes travelers with disabilities and will make reasonable efforts to assist with arranging accessible travel services where available.
Availability of accessible accommodations, transportation, and facilities varies by destination and supplier.
Certain destinations may have limited accessibility due to local infrastructure.
Travelers should notify HermeX Travel of accessibility requirements as early as possible before booking.
47. Vaccinations
Some destinations require proof of vaccination or preventive medical treatment before entry.
Requirements may change without notice.
Travelers are responsible for obtaining the latest information from official government or public health authorities before departure.
HermeX Travel shall not be responsible for denied entry resulting from failure to meet health or vaccination requirements.
48. Government Travel Advisories
Travelers are encouraged to review official government travel advisories before departure.
HermeX Travel does not determine whether travel to a destination is advisable or safe.
The decision to travel remains solely with the traveler.
Travelers who choose to proceed despite government travel warnings do so at their own discretion and risk.
49. Traveler Responsibility
Each traveler agrees to:
• Follow all applicable laws.
• Respect local customs and cultural traditions.
• Follow instructions provided by guides, transportation providers, hotels, and local authorities.
• Behave in a respectful manner toward fellow travelers and service providers.
• Avoid conduct that may endanger themselves or others.
HermeX Travel reserves the right to remove any traveler from a tour or terminate travel arrangements, without refund, if their behavior is unlawful, violent, abusive, discriminatory, intoxicated, disruptive, or poses a risk to others or significantly interferes with the enjoyment or safety of the trip.
50. Limitation of Liability
HermeX Travel LLC acts solely as an independent travel agency and intermediary between travelers and independent travel suppliers.
To the fullest extent permitted by applicable law, HermeX Travel shall not be liable for any injury, death, illness, accident, delay, inconvenience, property damage, financial loss, emotional distress, or other damages arising from acts or omissions of independent travel suppliers.
This includes, but is not limited to:
• Airlines
• Hotels
• Cruise lines
• Tour operators
• Transportation providers
• Rail companies
• Ferry operators
• Activity providers
• Local guides
• Destination management companies
Each supplier is solely responsible for the services it provides.
51. Events Beyond Our Control
HermeX Travel shall not be responsible for any loss, damage, delay, cancellation, interruption, or additional expense resulting directly or indirectly from circumstances beyond our reasonable control.
These circumstances include, but are not limited to:
• Natural disasters
• Severe weather
• Earthquakes
• Floods
• Hurricanes
• Wildfires
• Volcanic eruptions
• Pandemics
• Epidemics
• Government actions
• Border closures
• Civil unrest
• Political instability
• War
• Terrorism
• Labor strikes
• Transportation failures
• Mechanical failures
• Cyber attacks
• Power outages
• Public health emergencies
• Acts of God
No compensation shall be payable where such events are beyond the reasonable control of HermeX Travel.
52. Traveler Assumption of Risk
Travel inherently involves risks that cannot be eliminated.
These risks may include:
• Injury
• Illness
• Accidents
• Theft
• Political instability
• Criminal activity
• Weather conditions
• Wildlife encounters
• Transportation disruptions
• Food-related illness
• Medical emergencies
• Natural disasters
By booking travel through HermeX Travel, travelers voluntarily accept these inherent risks.
53. Adventure Activities
Activities such as, but not limited to:
• Safari tours
• Hiking
• Trekking
• Scuba diving
• Snorkeling
• Skiing
• Rafting
• Ziplining
• Hot air balloon rides
• Helicopter tours
• ATV tours
• Horseback riding
• Wildlife excursions
carry additional risks.
Participation is entirely voluntary.
Travelers participate at their own risk and should ensure they are physically capable of participating.
HermeX Travel assumes no responsibility for injuries, losses, or damages resulting from participation in adventure activities operated by independent providers.
54. Medical Emergencies
In the event of illness or injury during travel, HermeX Travel may assist travelers in locating available medical services where reasonably possible.
However:
• We do not provide medical treatment.
• We do not guarantee the availability or quality of healthcare providers.
• Medical expenses remain the traveler’s responsibility.
• Emergency evacuation costs are the traveler’s responsibility unless covered by insurance.
55. Personal Property
Travelers are solely responsible for safeguarding their personal belongings.
HermeX Travel accepts no responsibility for:
• Lost luggage
• Stolen property
• Damaged personal items
• Forgotten belongings
• Lost passports
• Lost electronics
• Jewelry
• Cash
• Travel documents
Travelers should carry valuable items in their personal possession whenever possible.
56. Supplier Responsibility
Independent suppliers remain solely responsible for:
• Safety standards
• Service quality
• Employee conduct
• Transportation operations
• Accommodation standards
• Compliance with local regulations
HermeX Travel does not own, operate, or control these suppliers and cannot guarantee their performance.
57. Customer Indemnification
To the extent permitted by applicable law, travelers agree to indemnify and hold harmless HermeX Travel LLC, its owners, employees, contractors, agents, affiliates, and representatives from claims, liabilities, damages, costs, or expenses arising from:
• Violation of these Terms & Conditions
• Fraudulent activity
• Negligence by the traveler
• Violation of laws
• Misuse of travel documents
• Damage caused to suppliers or third parties
This provision shall survive completion of travel where permitted by law.
58. Maximum Liability
To the maximum extent permitted by law, the total liability of HermeX Travel LLC for any claim arising out of or relating to the services provided shall not exceed the amount of service fees actually paid directly to HermeX Travel LLC for the booking giving rise to the claim.
This limitation does not apply where liability cannot legally be excluded or limited under applicable law.
59. Release of Liability
By completing a booking with HermeX Travel, travelers acknowledge that they understand and accept the limitations of responsibility described in these Terms & Conditions.
Travelers further acknowledge that many travel services are performed by independent third parties over whom HermeX Travel has no operational control.
60. Website Content
All information published on the HermeX Travel website is provided for general informational purposes only.
While we make every reasonable effort to ensure the accuracy of the information presented, we do not guarantee that all content is complete, accurate, current, or free from errors.
Information including, but not limited to:
• Prices
• Availability
• Hotel ratings
• Flight schedules
• Destination information
• Tour itineraries
• Photographs
• Maps
• Promotional offers
may change without prior notice.
HermeX Travel reserves the right to correct errors, inaccuracies, or omissions at any time.
61. Intellectual Property
Unless otherwise stated, all content on this website is the exclusive property of HermeX Travel LLC.
This includes, but is not limited to:
• Company name
• Logo
• Branding
• Website design
• Text
• Tour descriptions
• Images
• Graphics
• Videos
• Icons
• Documents
• Marketing materials
• Software
• Layout
• Databases
Such content is protected by applicable copyright, trademark, and intellectual property laws.
No part of this website may be copied, reproduced, modified, distributed, published, displayed, or commercially exploited without the prior written permission of HermeX Travel LLC.
62. Limited License
HermeX Travel grants visitors a limited, non-exclusive, non-transferable, and revocable license to access and use this website solely for personal, non-commercial travel planning purposes.
This license does not permit:
• Copying website content
• Republishing content
• Selling website materials
• Creating derivative works
• Data mining
• Automated scraping
• Commercial reuse
• Reverse engineering
Any unauthorized use immediately terminates this license.
63. User Submissions
Any information submitted through our website, including:
• Inquiry forms
• Booking requests
• Reviews
• Testimonials
• Feedback
• Suggestions
must be accurate and lawful.
You agree not to submit content that:
• Is false
• Is defamatory
• Is abusive
• Is discriminatory
• Infringes intellectual property rights
• Violates applicable laws
HermeX Travel reserves the right to remove or refuse any submission at its sole discretion.
64. Electronic Communications
By contacting HermeX Travel or providing your email address or telephone number, you consent to receive communications related to your travel arrangements.
These communications may include:
• Booking confirmations
• Payment reminders
• Travel documents
• Schedule updates
• Emergency notifications
• Customer service communications
Where permitted by applicable law, we may also send promotional communications. You may opt out of marketing communications at any time. Opting out of marketing messages will not affect communications necessary to administer your bookings or fulfill our contractual obligations.
65. Privacy
Your use of this website is also governed by our Privacy Policy.
Our Privacy Policy explains how we collect, use, store, and protect your personal information.
By using our website, you acknowledge that you have read and understood our Privacy Policy.
66. External Links
Our website may contain links to third-party websites for your convenience.
HermeX Travel does not own, operate, monitor, or control these external websites.
We are not responsible for:
• Their content
• Their privacy practices
• Their security
• Their services
• Their availability
Accessing third-party websites is entirely at your own risk.
67. Website Availability
Although we strive to keep our website available at all times, we do not guarantee uninterrupted access.
Temporary interruptions may occur due to:
• System maintenance
• Software updates
• Technical failures
• Internet outages
• Cybersecurity incidents
• Circumstances beyond our control
HermeX Travel shall not be liable for any losses resulting from temporary website unavailability.
68. Security
Users agree not to:
• Attempt unauthorized access to our systems
• Introduce malware or viruses
• Interfere with website operations
• Circumvent security measures
• Conduct automated attacks
• Attempt to access restricted areas
Any unauthorized activity may result in immediate termination of access and may be reported to appropriate authorities.
69. User Accounts
If user accounts are offered in the future, users shall be responsible for:
• Maintaining the confidentiality of login credentials
• All activities occurring under their account
• Promptly notifying HermeX Travel of any unauthorized access
HermeX Travel reserves the right to suspend or terminate accounts where misuse, fraud, or security concerns are identified.
70. Reviews and Testimonials
Customer reviews and testimonials reflect the personal opinions and experiences of individual travelers.
Individual experiences may vary.
HermeX Travel does not guarantee that future travelers will have identical experiences or achieve the same travel outcomes described in reviews or testimonials.
71. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the State of Tennessee, United States, without regard to its conflict of law principles.
Nothing in these Terms limits any mandatory consumer protection rights that may apply under the laws of the traveler’s country or state of residence where such rights cannot legally be waived.
72. Jurisdiction
To the extent permitted by applicable law, any legal action arising out of or relating to these Terms & Conditions or the services provided by HermeX Travel LLC shall be brought exclusively in the state or federal courts located in the State of Tennessee.
The parties consent to the jurisdiction of those courts.
73. Dispute Resolution
If any dispute arises, both parties agree to first attempt to resolve the matter through good-faith negotiations.
Travelers are encouraged to contact HermeX Travel’s Customer Support before initiating any legal proceeding.
Many concerns can be resolved quickly through direct communication.
74. Arbitration
Where permitted by applicable law and agreed by the parties, disputes that cannot be resolved through negotiation may be submitted to binding arbitration instead of court proceedings.
Nothing in this section limits any statutory rights that cannot legally be waived.
75. Limitation Period
To the fullest extent permitted by law, any claim arising out of services provided by HermeX Travel must be submitted within one (1) year from the date the claim arose.
Claims submitted after this period may be barred, except where a longer limitation period is required by applicable law.
76. Severability
If any provision of these Terms & Conditions is determined by a court of competent jurisdiction to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.
The invalid provision shall be interpreted, modified, or replaced to the minimum extent necessary to make it enforceable while preserving its original intent whenever possible.
77. Waiver
Failure by HermeX Travel to enforce any provision of these Terms shall not constitute a waiver of that provision or of any other rights.
Any waiver shall be effective only if made in writing by an authorized representative of HermeX Travel LLC.
78. Entire Agreement
These Terms & Conditions, together with our Privacy Policy, Cancellation & Refund Policy, Cookie Policy, booking confirmations, invoices, and any written agreements provided by HermeX Travel, constitute the entire agreement between the traveler and HermeX Travel LLC regarding the services provided.
They supersede all prior verbal or written communications relating to the same subject matter.
79. Assignment
Travelers may not assign, transfer, or delegate their rights or obligations under these Terms without the prior written consent of HermeX Travel.
HermeX Travel may assign or transfer its rights and obligations where reasonably necessary in connection with business operations, mergers, acquisitions, or legal restructuring.
80. Survival
Any provisions of these Terms which by their nature should survive termination or completion of travel shall continue to remain in effect.
These include, but are not limited to:
• Limitation of Liability
• Intellectual Property
• Indemnification
• Governing Law
• Dispute Resolution
• Payment Obligations
• Privacy
81. Amendments
HermeX Travel reserves the right to update, revise, or amend these Terms & Conditions at any time.
Updated versions shall become effective upon publication on our website unless otherwise required by applicable law.
Travelers are encouraged to review these Terms periodically before making future bookings.
82. Language
These Terms & Conditions have been prepared in the English language.
If translations are provided for convenience, the English version shall prevail in the event of any inconsistency, unless otherwise required by applicable law.
83. Compliance with Laws
Travelers are responsible for complying with all applicable local, state, federal, and international laws and regulations during their travel.
Failure to comply with applicable laws may result in denied boarding, denied entry, fines, arrest, deportation, cancellation of travel services, or other legal consequences.
HermeX Travel shall not be responsible for any losses arising from a traveler’s violation of applicable laws.
84. Traveler Conduct
All travelers are expected to conduct themselves in a respectful, lawful, and responsible manner throughout their journey.
Travelers must not engage in behavior that:
• Endangers themselves or others
• Harasses or intimidates other travelers
• Damages property
• Violates local laws
• Disrupts tour operations
• Interferes with transportation services
• Causes excessive intoxication or disorderly conduct
HermeX Travel and its suppliers reserve the right to refuse service or remove any traveler whose conduct is considered unsafe, unlawful, abusive, or disruptive.
Any additional expenses resulting from such removal shall be the sole responsibility of the traveler.
85. Compliance with Supplier Rules
Travelers agree to comply with all rules, policies, and safety instructions established by airlines, hotels, cruise lines, transportation providers, tour operators, guides, attractions, and other travel suppliers.
Failure to follow supplier rules may result in denied services without refund.
86. Photography and Marketing
During tours or group travel arranged by HermeX Travel, photographs or videos may occasionally be taken for promotional purposes.
By participating in such tours, travelers grant HermeX Travel permission to use photographs or video footage in which they may appear for marketing, advertising, social media, or website purposes without additional compensation.
If a traveler does not wish to appear in promotional materials, they must notify HermeX Travel in writing before the start of the tour. We will make reasonable efforts to respect such requests whenever practicable.
87. Accuracy of Customer Information
Travelers are solely responsible for ensuring that all personal information provided to HermeX Travel is accurate and complete.
This includes:
• Legal names exactly as shown on passports
• Dates of birth
• Passport numbers
• Nationality
• Contact information
• Emergency contact information
Errors in traveler information may result in airline penalties, booking cancellation, denied boarding, or additional charges.
Any costs arising from inaccurate information shall be the responsibility of the traveler.
88. Emergency Contact
Travelers are encouraged to provide an emergency contact prior to departure.
HermeX Travel may use this information only when reasonably necessary during travel-related emergencies.
Emergency contact information will be handled in accordance with our Privacy Policy.
89. Electronic Records
Electronic documents including:
• Booking confirmations
• Receipts
• Invoices
• Payment confirmations
• Electronic tickets
• Travel vouchers
• Email correspondence
shall constitute valid records of transactions between the traveler and HermeX Travel.
Travelers are responsible for reviewing all travel documents immediately upon receipt and reporting any errors without delay.
90. Errors and Omissions
Despite our best efforts, occasional typographical, pricing, technical, or administrative errors may occur.
HermeX Travel reserves the right to correct any such errors, including after a quotation or booking request has been submitted.
If a material error affects a confirmed booking, we will promptly notify the traveler and provide available alternatives where appropriate.
91. Sanctions and Restricted Destinations
HermeX Travel reserves the right to refuse bookings that would violate applicable sanctions, export controls, government restrictions, or other legal requirements imposed by the United States or other applicable authorities.
Travelers are responsible for ensuring that their travel plans comply with all applicable laws and regulations.
92. Acceptance of Electronic Agreement
By submitting a booking request, making a payment, checking an acceptance box on our website, signing electronically, or otherwise using our services, travelers acknowledge that they have read, understood, and agreed to these Terms & Conditions.
Electronic acceptance shall have the same legal effect as a handwritten signature to the extent permitted by applicable law.
93. Contact Information
If you have any questions regarding these Terms & Conditions, your booking, or any of our travel services, please contact us using the information below.
HermeX Travel LLC
Website:
https://www.hermextravel.com
Email:
info@hermextravel.com
Phone:
+1 (615-880-8000)
Location:
Nashville, Tennessee, United States
Business Hours:
Monday – Friday
9:00 AM – 4:00 PM (Central Time)
94. Customer Service Commitment
At HermeX Travel, we are committed to providing professional, transparent, and personalized travel services.
We strive to deliver accurate travel information, responsive customer support, and carefully planned travel experiences.
While we cannot control the actions or performance of independent travel suppliers, we are committed to assisting our customers before, during, and after their travels whenever reasonably possible.
Customer satisfaction is one of our highest priorities, and we will make every reasonable effort to address concerns fairly and promptly.
95. Entire Agreement and Acknowledgment
By using our website, requesting travel quotations, submitting booking requests, making payments, or purchasing any travel service through HermeX Travel LLC, you acknowledge that:
• You have carefully read these Terms & Conditions.
• You understand your rights and responsibilities.
• You understand that HermeX Travel acts as an independent travel agency and intermediary.
• You accept the policies of all applicable travel suppliers.
• You understand that travel involves risks beyond the control of HermeX Travel.
• You agree to comply with these Terms & Conditions.
• You agree to comply with all applicable laws and regulations during your travels.
96. Effective Date
These Terms & Conditions are effective as of:
July 1, 2026
and shall remain in effect until replaced by a newer version published on the HermeX Travel website.
HermeX Travel reserves the right to update these Terms & Conditions from time to time in order to reflect changes in our services, business practices, supplier requirements, or applicable laws.
The most current version will always be available on our website.
97. Custom & Tailor-Made Travel Services
HermeX Travel specializes in customized travel experiences designed according to each client’s preferences.
Because tailor-made itineraries require planning, coordination, supplier negotiations, and personalized arrangements, certain planning or consultation fees may apply.
Once customized services have been confirmed, modifications may be limited and additional charges may apply.
Travelers acknowledge that custom itineraries often involve non-refundable supplier commitments.
98. Customized Itinerary Changes
After approval of a customized itinerary, any requested modification may result in:
• Additional planning fees
• Supplier amendment fees
• Price differences
• Availability limitations
HermeX Travel will make reasonable efforts to accommodate requested changes but cannot guarantee availability.
99. Group Bookings
Group reservations may require special payment schedules, deposits, cancellation deadlines, and contractual terms.
Failure of one traveler to fulfill payment obligations may affect the entire group reservation depending on supplier policies.
Group pricing remains subject to minimum passenger requirements.
100. Minimum Group Size
Certain escorted tours or group departures require a minimum number of participants.
If the required minimum is not reached, HermeX Travel reserves the right to:
• Operate the trip with modifications
• Offer an alternative departure
• Substitute comparable services
• Cancel the departure with available refund or credit options provided by the supplier.
101. Private Tours
Private tours are designed exclusively for the travelers listed in the booking confirmation.
Unused portions of private tours resulting from late arrivals, early departures, or voluntary changes are generally non-refundable.
102. Children and Minors
Travelers under the age of 18 must be accompanied by a parent, legal guardian, or another authorized adult unless otherwise permitted by applicable law and supplier requirements.
Parents or guardians are fully responsible for the conduct, supervision, safety, and travel documentation of minors.
103. Peak Season Travel
Travel during holidays, festivals, school vacations, major sporting events, conventions, and other high-demand periods may be subject to:
• Increased prices
• Limited availability
• Special cancellation policies
• Additional supplier restrictions
104. Supplier Insolvency
HermeX Travel shall not be liable for losses arising from the bankruptcy, insolvency, liquidation, or financial failure of independent travel suppliers.
Where possible, we will assist travelers in identifying available alternatives.
105. Promotional Offers
Promotional prices, discount codes, coupons, and limited-time offers:
• May expire without notice.
• Cannot normally be combined.
• May have limited availability.
• May be withdrawn at any time before booking confirmation.
106. Gift Certificates and Travel Credits
Gift certificates, promotional credits, vouchers, and travel credits:
• Have no cash value unless required by law.
• May be non-transferable.
• May expire.
• Are subject to supplier restrictions.
107. Business-to-Business (B2B) Services
When HermeX Travel provides services to travel agencies, corporate clients, tour operators, or other business partners, additional commercial agreements may apply.
In the event of any inconsistency, the signed commercial agreement shall prevail over these general Terms & Conditions.
108. Charter and Special Group Operations
Charter flights, charter buses, private yachts, and specially arranged transportation are subject to separate operational requirements.
Schedules, aircraft, vessels, vehicles, or routes may change due to operational or regulatory requirements.
109. Accessibility
HermeX Travel is committed to making reasonable efforts to provide accessible travel services whenever available.
Accessibility standards vary significantly by destination, supplier, and local infrastructure.
Certain locations may have limited accessibility despite our best efforts.
110. International Data Protection
Travelers from jurisdictions with specific privacy legislation, including the European Union, United Kingdom, and Canada, may have additional privacy rights under applicable laws.
HermeX Travel will process personal information in accordance with applicable data protection regulations whenever required.
111. Compliance with U.S. Sanctions
HermeX Travel complies with applicable United States sanctions laws and regulations.
We reserve the right to decline bookings that would violate U.S. sanctions, export controls, or other applicable legal restrictions.
112. Fraudulent Bookings
HermeX Travel reserves the right to refuse, cancel, or suspend any booking suspected of:
• Identity fraud
• Credit card fraud
• Payment fraud
• Unauthorized transactions
• False information
• Illegal activity
Such matters may be reported to financial institutions or law enforcement authorities where appropriate.
113. Electronic Signatures
Electronic signatures, online acceptance, digital confirmations, and electronic communications shall be deemed legally valid to the fullest extent permitted by applicable law.
114. Business Continuity
In the event of unforeseen operational disruptions affecting HermeX Travel, we will make commercially reasonable efforts to continue providing services or assist travelers in minimizing disruption.
115. Reviews and Public Feedback
HermeX Travel welcomes honest customer feedback.
We reserve the right to remove or report reviews containing unlawful, abusive, defamatory, fraudulent, discriminatory, or misleading content where permitted by applicable law.
116. Artificial Intelligence Tools
HermeX Travel may use automated technologies or artificial intelligence to assist with itinerary planning, customer support, pricing estimates, or travel recommendations.
Final booking decisions, confirmations, and contractual obligations remain subject to review by HermeX Travel and the applicable travel suppliers.
117. Currency Conversion Disclaimer
Currency conversion tools displayed on our website are provided for convenience only.
Actual exchange rates used by banks, payment processors, or financial institutions may differ.
HermeX Travel accepts no responsibility for exchange rate fluctuations or foreign transaction fees.
118. Survival After Completion of Travel
The provisions relating to liability, indemnification, intellectual property, payment obligations, dispute resolution, privacy, and any other provisions that by their nature should survive completion or termination of travel shall remain fully enforceable after the travel services have concluded.
Final Notice
Thank you for choosing HermeX Travel LLC.
We sincerely appreciate the opportunity to assist with your travel plans and look forward to helping you create safe, enjoyable, and unforgettable travel experiences around the world.
We wish you wonderful travels and thank you for placing your trust in HermeX Travel.